Perhaps we can answer your question here in our FAQs? Take a look.
WHEN WILL I RECEIVE MY ORDER?
Orders are dispatched within 1-2 working days of receipt and then take an additional 2-3 working days to be delivered to addresses in the United Kingdom. Depending on location or high post volumes, please allow 4-5 working days during busier periods. If we have a problem with dispatching your order we will let you know. Pre-orders will take considerably longer and you should be made aware of an approximate wait-time during the ordering process…
CAN I ORDER OVER THE PHONE?
This is possible, but we do prefer orders to be placed online as this gives both yourself and us a greater ability to track the order and payment status, as well as making the process quicker and more convenient. If for whatever reason you cannot place your order online then please give us a call on 01725 511700.
WHAT PAYMENT TYPES WILL YOU ACCEPT?
We take site payments via Paypal (you do not need an account) which also supports all major Debit and Credit and AMEX cards. If you are placing your order over the phone we can accept most major payment cards, but not AMEX.
CAN I RETURN MY ORDER?
If, for whatever reason, you wish to return your order, please send it to us in an unused condition within 14 days of receipt and in original packaging where possible. Please do contact us first using the form on this page, so that we are aware we'll be receiving the goods. Once received, we will then process the goods and make a refund where appropriate.